Customer Support Executive – E-commerce

Job Description

📍 Location: Ahmedabad
💼 Industry: E-commerce – Amazon, Flipkart, Meesho, D2C Website
🕘 Job Type: Full-time | Work from Office
💰 Salary: 10% to 40% hike on current salary (based on interview and experience)

🎯 Job Summary:

We are seeking a Customer Support Executive who will serve as the main point of contact for our customers. This role involves providing outstanding customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction across various communication channels (phone, email, chat, etc.). You will play a critical role in maintaining high levels of customer loyalty and retention.

📌 Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

• Handle customer concerns related to orders, returns, refunds, and product issues on platforms like Amazon, Flipkart, Meesho, and our website.

• Process returns, exchanges, and refunds as per company policies.

• Keep track of customer feedback and escalate critical issues to the appropriate departments.

• Collaborate with the warehouse and logistics teams to resolve shipping and inventory-related issues.

• Provide customers with accurate product details, shipping timelines, and order status.

• Maintain customer records and update relevant information in the system for easy follow-up.

• Actively work to reduce customer complaints and enhance the overall experience.

• Continuously improve knowledge of products, policies, and procedures to provide better service.

🧠 Key Requirements:

• 1–3 years of experience in customer support or customer service within an eCommerce environment.

• Familiarity with Amazon, Flipkart, or similar marketplace customer service systems.

• Excellent communication skills (both written and verbal).

• Strong problem-solving abilities and a customer-first mindset.

• Ability to work under pressure and handle multiple customer queries at once.

• Basic proficiency in Microsoft Office (Excel, Word).

🎓 Qualifications:

• Graduate in any field.

• Previous experience in eCommerce customer support or call center environments is preferred.

🌟 What We Offer:

• An opportunity to work with a dynamic eCommerce team in a fast-paced environment.

• Professional growth and exposure to multiple customer support channels.

• Salary: 10% to 40% hike based on current salary and experience.