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Customer Support Executive – E-commerce

Amdavad X Talent Hub

E-commerce
Full Time
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Job Overview

  • Date Posted
    March 24, 2025
  • Location (City)
    Ahmedabad
  • Expiration date
    April 23, 2025
  • Experience
    Any
  • Gender
    Unisex
  • Industry
    Any Industry
  • Qualification
    Bachelor Degree
  • Career Level
    Executive
  • Post Title
    Customer Support Executive

Job Description

The Customer Support Executive will be responsible for handling customer queries, resolving issues, and ensuring a seamless post-purchase experience across multiple e-commerce platforms. This role requires excellent communication skills, problem-solving abilities, and experience in handling customer interactions via phone, email, and chat.

Key Responsibilities:
Respond to customer inquiries, complaints, and feedback via phone, email, and chat.

Resolve issues related to orders, returns, refunds, shipping delays, and product queries.

Coordinate with the logistics, warehouse, and vendor teams to provide timely resolutions.

Maintain records of customer interactions and update the CRM system accordingly.

Ensure high customer satisfaction and quick response times.

Monitor and manage customer reviews and ratings on e-commerce platforms.

Assist in creating FAQs, help guides, and automated responses for common queries.

Identify customer pain points and suggest improvements in processes and policies.

Ensure compliance with marketplace customer support policies and SLAs.

Requirements:
✔️ Education: Bachelor’s degree in Business, Communications, or a related field.
✔️ Experience: 1-3 years in customer service, call center support, or e-commerce customer care.
✔️ Skills: Strong communication, problem-solving, empathy, and conflict resolution.
✔️ Preferred Experience: Familiarity with Amazon, Flipkart, Shopify, WooCommerce support systems, and CRM tools like Freshdesk or Zendesk.

Perks & Benefits:
✅ Competitive salary with performance-based incentives.
✅ Work in a fast-growing e-commerce environment.
✅ Career growth in customer success and operations.

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