Ecommerce Operations Manager

Job Description

📍 Location: Ahmedabad
💼 Industry: E-commerce – Multi-Marketplace + D2C Website
🕘 Job Type: Full-time | Work from Office
💰 Salary: 10% to 40% hike on current salary (based on interview and experience)

🎯 Job Summary:

We are looking for a detail-oriented and highly responsible Ecommerce Operations Manager to handle our daily marketplace and website operations. This role is critical to the smooth functioning of our online business—ensuring accurate listings, timely order processing, and a healthy account performance across all platforms.

The ideal candidate must have strong coordination skills, a deep understanding of eCommerce back-end systems, and the ability to manage a small team.

📌 Key Responsibilities:

• Manage listings across all marketplaces (Amazon, Flipkart, Meesho, Jiomart, etc.) and the company’s website.

• Coordinate with the Ads/Growth team and implement listing updates as per sales plans.

• Supervise daily order processing, FBA/warehouse dispatches, and returns handling.

• Create and manage FBA shipments end-to-end.

• Maintain account health (on-time dispatch, return rate, policy compliance, etc.).

• Coordinate between internal teams (design, warehouse, accounts) to ensure timely execution.

• Get work done from graphic designers, listing executives, and order processors.

• Troubleshoot issues related to product visibility, listing errors, suppressed ASINs, and delivery glitches.

• Ensure ongoing maintenance of product catalog and pricing as per company strategy.

🧠 Key Requirements:

• 2–5 years of experience in eCommerce operations, especially on Amazon/Flipkart Seller Central.

• Strong hands-on knowledge of FBA creation, listing tools, and portal operations.

• Team management skills and ability to multitask in a fast-paced setup.

• Strong coordination, time management, and communication abilities.

• Proficiency with Excel, Google Sheets, and basic reporting tools.

🎓 Qualifications:

• Graduate in any discipline (preferably Commerce or Business).

• Marketplace-specific certifications or operational training is a plus.

🌟 What We Offer:

• A growth-focused role with high ownership and autonomy.

• Career path to become a Senior Manager or Category Head.

• Supportive leadership and structured working system.

• Salary based on current CTC + 10% to 40% hike.