Return Executive

Job Description

📍 Location: Ahmedabad
💼 Industry: E-commerce – Amazon, Flipkart, Meesho, D2C Website
🕘 Job Type: Full-time | Work from Office
💰 Salary: 10% to 40% hike on current salary (based on interview and experience)

🎯 Job Summary:

We are looking for a detail-oriented Return Executive to join our eCommerce team. As a Return Executive, you will be responsible for handling and processing product returns from customers and ensuring all return procedures are completed smoothly. You will manage return-related tasks, maintain accurate data, coordinate with warehouse staff, and ensure timely and accurate claims processing across various marketplaces like Amazon, Flipkart, and Meesho.

📌 Key Responsibilities:

• Process product returns and manage the entire returns process in coordination with the warehouse team, ensuring returns are handled efficiently and in a timely manner.

• Inspect returned products to ensure they meet the return criteria set by the marketplace and company policies.

• Maintain accurate records of return products, including their condition, reason for return, and tracking information.

• Handle returns claims and ensure proper documentation and photo evidence are uploaded to Amazon Seller Central, Flipkart Seller Hub, and other relevant platforms.

• Coordinate with warehouse executives to ensure that returned products are checked, restocked, or disposed of according to company policies.

• Track return shipments to ensure all returns are processed correctly and promptly.

• Resolve customer complaints related to returns and ensure customer satisfaction.

• Ensure timely refund processing to customers as per marketplace guidelines.

• Maintain a detailed return report, identifying return trends and working with the team to minimize returns where possible.

• Work closely with the eCommerce Operations Manager to improve return handling processes and ensure the highest level of operational efficiency.

🧠 Key Requirements:

• 1-2 years of experience in handling product returns in an eCommerce environment.

• Strong attention to detail and ability to inspect returned products accurately.

• Familiarity with Amazon Seller Central, Flipkart Seller Hub, and other marketplace return procedures.

• Ability to handle customer complaints with a professional attitude and resolve issues efficiently.

• Strong communication skills and the ability to work effectively with cross-functional teams.

• Basic understanding of eCommerce logistics and warehousing processes.

• Proficiency in using Excel and other reporting tools to maintain accurate records.

• Problem-solving skills and the ability to troubleshoot issues related to returns.

🎓 Qualifications:

• Graduate in any discipline.

• Experience in handling returns processes on Amazon, Flipkart, or other eCommerce platforms is a plus.

🌟 What We Offer:

• Opportunity to work in a fast-paced eCommerce environment.

• Exposure to various return procedures and processes on leading marketplace platforms.

• Salary hike of 10% to 40% based on current salary and interview performance.